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Commitment
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UPF COMMITMENT TO QUALITY Our Employees

Our Plastic Fabricating Quality Policy

At United Plastic Fabricating, we mainly serve the Fire Industry, an industry that saves lives. Thus, having the highest quality tank solutions is our top priority.

UPF’s contribution to quality in plastic fabricating is second-to-none. In addition, United Plastic Fabricating is constantly dedicated to improving processes, policies, products, and services. Most importantly (to us) quality entails setting and adhering to expectations that ensure that our customers receive exactly what they want.

We are committed to provide our customers with high-quality tank solutions and other plastic manufacturing services. Also, we constantly strive to innovate in all aspects of our custom plastic fabrication company and its processes as well.

We established, documented, implemented, maintained, and continuously improved a company-wide Quality Management System to ensure product conformance. As well as to defined specifications and continued compliance with ISO 9001:2015. (QMS).

We strive to make our quality of plastic fabricating framework more effective by implementing successful leadership that:

Leads and initiates actions to prevent any nonconformities relating to the product, process, and QMS through Risk-Based Thinking.

Ensures the QMS is maintained through appropriate audits, tests, inspections, and surveys.

Reviews organizational requirements and provides recommendations for changes.

Reports quality and nonconformance data and trends.

Maintains methods for appropriately identifying and tracking all products.

Identifies resources to maintain the QMS.

How UPF documents its plastic fabricating in the QMS

We utilize the following hierarchy:

Quality Manual

First-level document that provides a general overview of the QMS and defines our quality policy. The Quality Manual is divided into sections corresponding to each of the elements of ISO 9001:2015 QMS Requirement.

Quality Procedures

Second-level documents that provide a more detailed explanation of the QMS elements and details the structure of the QMS.

Work Instructions

Third-level documents that provide step-by-step instructions on how activities are to be carried out at United Plastic Fabricating.

Quality Forms and Records

Fourth-level documentation or data that contain the information, charts, checklists, or other forms of records as evidence to demonstrate conformance to specified requirements and the effective operation of the QMS.

This Quality Management System (QMS) includes quality checks to ensure that from the start, the customer service representative enters orders correctly. As well as that the plastic fabricating products are up to par. As a result, we identify and resolve problems early in the process. Also, the supply chain is responsive and ensures manufacturing meets design and tests thoroughly throughout the process. Consequently, customers in the fire industry, defense, commercial, manufacturing, and science sectors have embraced this process, which involves spark testing, quality control forms, and pre-shipping tests. In conclusion, all the Quality Management System elements help us provide you with the highest quality tank solutions that you deserve.

Quality Tank Solutions and the Key elements of our Quality Management System

UPF COMMITMENT TO QUALITY Our Employees
1. Our Employees
  • Firstly, understand and support the Quality Policy and the appropriate elements of the QMS for their areas of work in plastic fabricating.
  • Secondly, dedicate efforts to the reduction, elimination, and prevention of quality deficiencies.
  • Thirdly, initiate action to prevent the occurrence of nonconformities related to the product, process, and QMS.
2. United Plastic Fabricating ISO Certification

In 2004, UPF received its first ISO 9001:2000 for our certified Quality Management System for its ability to design, manufacture, and service custom polypropylene tanks. Since then, UPF’s certification is the latest standard. As a result, we now have a certification granted by the International Organization for Standardization, TUV USA, Inc. TUV, an experienced company in certifying management systems and regulatory inspection activities in the USA.

3. UPF Principles

ISO 9001:2015 is based on the quality management principles described in ISO 9000. The descriptions include a statement of each principle, a rationale of why the principle is vital for the organization, some examples of benefits associated with the principle, and examples of typical actions to improve the organization’s performance when applying the principles.

The quality management principles are:

  • Customer focus.
  • Leadership.
  • Engagement of people.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.
UPF COMMITMENT TO QUALITY QMS Benefits
4. UPF QMS Benefits

The potential benefits of implementing a quality management system based on ISO 9001:2015 are as follows:

  • The ability to consistently provide quality tank solutions, products, and services that meet customer and applicable statutory and regulatory requirements.
  • Facilitating opportunities to enhance customer satisfaction.
  • Addressing risks and opportunities associated with its context and objectives.
  • The ability to demonstrate conformity to specified quality management system requirements.
5. UPF Customer Satisfaction

ISO 9001:2015 promotes a process approach when developing, implementing, and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements of plastic fabrication. The application of the process approach in a quality management system enables:

  • Understanding and consistency in meeting requirements.
  • The consideration of processes in terms of added value.
  • The achievement of effective process performance.
  • Improvement of processes based on evaluation of data and information.

How we monitor information on customer satisfaction: 

  • Internal and external customer complaints (ex. delivery, quality, and trailing costs).
  • Internal and external customer feedback (positive or negative with no action required).
  • Delivery data.
  • UPF’s Customer Evaluation to customers bi-annually.

Furthermore, UPF determines and selects opportunities for improvement and implements any necessary actions to meet customer/relevant interested parties’ requirements, enhance customer satisfaction, and reduce risks. This includes:

  • Improving products and services to meet requirements as well as addressing future needs and expectations.
  • Correcting, preventing, and reducing undesired effects.
  • Improving performance and effectiveness of the QMS.

When a nonconformity occurs, including that from customer complaints and trailing costs, UPF:

  • Reacts to the major nonconformity and performs the following:
    • Takes action to control and correct the nonconformity.
    • Reacts to the consequences.
  • Evaluates the need for action to eliminate the cause of the non-conformity to prevent reoccurrence by:
    • Reviewing and analyzing the nonconformity with appropriate team members.
    • Determining the root cause of the nonconformity.
    • As well as determining if similar nonconformities exist or could occur.
  • Implement any actions needed.
  • Review the effectiveness of the corrective action.
  • If necessary, update risk and opportunities during planning.
  • Furthermore, if necessary, make changes to the QMS.

United Plastic Fabricating continually improves the suitability, adequacy, and effectiveness of the QMS. Most importantly, promotes continuous improvement throughout the organization through the use of but not limited to:

  • Quality policy and objectives
  • Planning – Hoshin plan
  • Analysis of data
  • Audit result.
  • Corrective action and nonconformances
  • Management Review
6. UPF Risk-Based Thinking

The concept of risk-based thinking has been implicit in previous editions of this International Standard. These concepts include carrying out preventive action to eliminate potential nonconformities, analyzing any nonconformity that occurs, as well as preventing reoccurrence for the effects of the nonconformity.

For example, addressing both risk and opportunities establishes a basis for increasing the effectiveness of the quality management system, achieving improved results, and preventing negative effects.

UPF COMMITMENT TO QUALITY Risk-Based Thinking
CAREERS AT UPF
7. UPF Relationship with Other Management System Standards

ISO 9001:2015 applies the framework developed by ISO to improve alignment among its International Standards for Management Systems. The clause structure and terminology of this edition (ISO 9001:2015), compared with the previous edition (ISO 9001:2008), have been changed to improve alignment with other management systems standards.

For instance, UPF’s internal audit program is planned to focus on conforming to the process and identifying opportunities for improvement.

In addition, UPF’s management ensures the quality objectives are established at relevant functions, levels, and processes needed within the organization.

UPF Quality Objectives

  • Consistent with the quality policy.
  • Measurable.
  • Relevant to the conformity of products and services and to enhance customer satisfaction.
  • Monitored.
  • Communicated.
  • Updated as appropriate.
  • Established during planning meeting(s).

To sum it up, our plastic fabrication company began its Lean Journey in 2017 and UPF’s President, Andrew Lingel, led the charge. As a result, today, he can proudly announce that the journey has resulted in higher quality tank solutions and improved employee problem-solving. Here’s where you can learn more about our Green and Lean Initiatives.

"Our history has shown us that we have struggled to solve larger cross-functional problems. Also, we haven't felt comfortable making substantial changes to our approach to welding and quality. However, over the past three years, we have increased our capabilities and capacity to problem solve and acquired and developed talented resources. Also, we have closed many gaps in our process over the past three years. The progress is impressive."

Andrew Lingel

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